Shipping & Refunds

Domestic Shipping

We ship anywhere in Canada. Get free shipping on orders over $30 (before tax, and after discounts have been applied). Our web orders typically ship within 2-3 business days with Canada Post.

Once your package ships, you will receive a shipping confirmation email with tracking information, usually within 1-2 business days.

Please allow 5-7 business days for delivery.

Changing Your Order

Once an order has been submitted, we cannot cancel or make changes to it.

Please review the items in your cart and verify the accuracy of your billing and shipping information before confirming your order. We do not refund or replace items that have been shipped to an address that was entered incorrectly.

If your tracking number indicates that your order has been delivered to the address provided and you have not received your order, please contact Canada Post to file a claim.


If for any reason the product does not meet your expectations, we will refund the purchase price within 30 days of delivery. We will also gladly replace or refund any items that arrive damaged.

We do not offer price matching and do not issue refunds (partial or full) should you find the item(s) cheaper elsewhere. 

If you purchase a Bag Balm product from a retail store and would like to seek a refund, please refer to that store’s refund policies and contact them directly for specific information.

Please note that refunds do not include the original shipping cost (if applicable).

Refunds will be issued back to the payment method used at the time of purchase.

Please note that we do not accept returns.

International Shipping

Unfortunately, we don't offer international shipping at this time. For American shipping please visit our American site at


Please email us at and we'll be happy to assist you. Our customer service team is available Monday-Friday from 9am-5pm EST.